Privacy & Cookie Policy

Last updated: 1 January 2026

UrbanHolyVibes ("we", "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains what we collect, why, and how we keep it safe.

1. Information We Collect

We collect information you give us when you:

• Fill out a booking or enquiry form
• Contact us via phone, email, or social media
• Attend one of our events
• Browse our website (via cookies & analytics)

This may include: name, email, phone number, event details (date, city, guest count), and messages you send us.

2. How We Use Your Information

• To respond to your enquiry and plan your event
• To communicate about your booking
• To improve our website and services
• To send marketing emails (only with your consent — and you can opt out anytime)

3. Cookies

Our site uses cookies — small files stored on your device. We use them for:

• Essential cookies: Remembering your cookie preference, form state
• Analytics cookies: Google Analytics 4 — anonymised data about how you use the site
• Marketing cookies: Meta Pixel — to show you relevant ads (only if you accept)

You can block cookies in your browser settings or use extensions like uBlock Origin. The site will still work, just with less personalisation.

4. Data Sharing

We do not sell your data. Ever. We may share it with:

• Payment processors (for secure transactions)
• Analytics providers (Google, Meta — anonymised)
• Service providers directly involved in your event

5. Data Security

We use SSL encryption and follow industry-standard security practices. Your data is stored securely and accessed only by authorised team members.

6. Data Retention

Enquiry data: retained for 24 months. Client data: retained for 7 years (accounting and legal requirements). After that, it's deleted.

7. Your Rights

Under Australian privacy law, you can:

• Access the personal information we hold about you
• Request corrections to inaccurate data
• Request deletion (subject to legal obligations)
• Opt out of marketing emails at any time
• Lodge a complaint with the OAIC if you believe we've stuffed up

8. Contact

Privacy questions? Contact our Privacy Officer:

Email: privacy@urbanholyvibes.com
Phone: +61 2 8074 3691
Address: 42 Tinsel Lane, Surry Hills NSW 2010, Australia