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Terms & Conditions

Last updated: 1 January 2026

1. Acceptance of Terms

By accessing UrbanHolyVibes.com or booking our services, you agree to these Terms & Conditions. If you do not agree, please stop scrolling and go watch a Christmas movie instead.

2. Age Restriction

All guests must be 18 years or older. Our events are entertainment-only — no real gambling, no real money. But we still take the age thing seriously. Event organisers are responsible for ensuring all attendees meet this requirement.

3. Entertainment Only — No Real Gambling

All casino games provided by UrbanHolyVibes are for entertainment purposes only. "Fun money" chips have zero monetary value and cannot be exchanged for cash, prizes, or your co-worker's parking spot (no matter what your CEO promised at the poker table).

4. Booking & Payment

  • A non-refundable deposit of 20% is required to secure your date.
  • Full payment is due 14 days before the event.
  • Payment by bank transfer, credit card, or PayPal.
  • All prices in Australian Dollars (AUD), exclusive of GST unless stated.

5. Cancellation Policy

  • 60+ days before event: full refund minus deposit.
  • 30–60 days: 50% refund of total paid.
  • Less than 30 days: no refund. (December dates are gold — we turn away other clients to hold yours.)
  • Force majeure (fires, floods, actual apocalypse): we'll reschedule or provide a credit.

6. Venue & Access

You must ensure our setup crew can access the venue at least 2 hours before start time. Adequate space, power supply, and vehicle access are required. Additional costs for venue access issues will be invoiced separately.

7. Liability

UrbanHolyVibes carries comprehensive public liability insurance. We are not responsible for loss or damage to personal property, injuries caused by third parties, or your uncle's questionable dance moves after mulled wine. Clients are responsible for guest behaviour.

8. Equipment

All equipment remains our property. Damage caused by guests beyond normal wear and tear will be charged to the client. Please don't let anyone sit on the roulette table. It's not a chair.

9. Intellectual Property

All content on this website (text, images, logos, design) belongs to UrbanHolyVibes and may not be reproduced without written permission.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia.

11. Contact

Questions? Email hello@urbanholyvibes.com or call +61 2 8074 3691.