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GDPR Rights

Last updated: 1 January 2026

1. About GDPR

The General Data Protection Regulation (GDPR) is a European Union law that protects personal data. Even though UrbanHolyVibes is based in Australia, we respect and comply with GDPR principles for all users, regardless of location.

2. Data Controller

The data controller for personal data collected through UrbanHolyVibes.com is:

UrbanHolyVibes
42 Tinsel Lane, Surry Hills NSW 2010, Australia
Email: privacy@urbanholyvibes.com

3. Your GDPR Rights

3.1 Right of Access (Article 15)

You can ask us whether we hold personal data about you and request a copy. We will respond within 30 days in a clear, readable format. You can also ask why we process your data, what types we hold, who we share it with, and how long we keep it.

3.2 Right to Correction (Article 16)

If any personal data we hold about you is incorrect or incomplete, you can ask us to correct it without delay.

3.3 Right to Deletion (Article 17)

You can ask us to delete your personal data when:

  • The data is no longer needed for its original purpose
  • You withdraw consent and no other legal basis applies
  • You object to processing and there is no overriding reason to continue
  • The data was processed unlawfully
  • The law requires deletion

We may retain certain data when required by law (e.g., for tax records).

3.4 Right to Restriction (Article 18)

You can ask us to limit how we use your data while disputes about accuracy are resolved, or if processing is unlawful but you prefer restriction over deletion.

3.5 Right to Data Portability (Article 20)

You can receive your personal data in a structured, machine-readable format (e.g., CSV, JSON) and ask us to transfer it to another service provider where technically feasible.

3.6 Right to Object (Article 21)

You can object to processing based on legitimate interest or for direct marketing. If you object to direct marketing, we stop immediately.

3.7 Right to Withdraw Consent

If you gave consent to process your data, you can withdraw it at any time by:

  • Emailing us at privacy@urbanholyvibes.com with subject "Withdraw Consent"
  • Using the unsubscribe link in any email we send
  • Changing cookie preferences via the consent banner on any page

3.8 Right Against Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making on this site.

4. How to Exercise Your Rights

To use any GDPR right, contact us:

  • Email: privacy@urbanholyvibes.com
  • Subject: Include "GDPR Request" and the specific right
  • Verification: We may need to verify your identity before acting

We respond within 30 days. Complex requests may take up to 90 days total — we'll let you know.

5. Cookie Management

Control cookies via:

  • Our cookie consent banner (appears on first visit; clear cookies to see it again)
  • Your browser settings (most browsers allow blocking/deleting cookies)
  • Essential cookies cannot be disabled as they're required for the site to function

6. Data Retention

  • Enquiry / signup data: up to 24 months or until you request deletion
  • Cookie data: up to 12 months
  • Support communications: up to 24 months after last contact

7. Complaints

If you believe we've mishandled your data, you can complain to:

  • Australia: Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au
  • EU: Your local Data Protection Authority (DPA)

We ask that you contact us first so we can resolve the issue directly.

8. Contact

For any GDPR questions:

All rights reserved 2026. This website is owned and operated by UrbanHolyVibes.
Address: 42 Tinsel Lane, Surry Hills NSW 2010, Australia.